Lorena Group is a business group which has initially run in transportation business. Nevertheless, Lorena Group has expanded and currently has PT. Lorena Karina (Holding Company) with several subsidiaries, namely:
PT. Eka Sari Lorena Transport
PT. Ryanta Mitra karina
PT. Eka Sari Lorena ¬ ESL Express
PT. Sari Lorena Charter & Rental
PT. Eka Sari Lorena Airlines
KSJ Palm Oil Plantation
Trans Jakarta Busway
PT. EKA SARI LORENA TRANSPORT and PT. RYANTA MITRA KARINA which are well-known as LORENA-KARINA constitutes one of the companies running in the field of Land Transportation Inter-City and Province ( AKAP ) with prime facility and services. LORENA-KARINA keeps trying to serve the customer individually and specially as well as consistently in maintain its core and integrated services in order to become a pioneer in transportation services business.
To meet the customer’s needs, then LORENA-KARINA applies a quality policy, namely “Prioritizing customer satisfaction by way of guaranteeing that such land transportation services resulted can meet the quality as required and by a competitive price as well as striving for the service improvement to the customer continuously".
Network and service development in fulfilling the land transportation needs is carried out consistently and fully supported by a reliable management. To give the best services in fulfilling community’s needs, we have developed the network more than 60 cities in Sumatra, Java, Bali and Madura islands.
A hardworking outcome and commitment of LORENA-KARINA to keep improving customer satisfaction have generated appreciation and recognition certificate from several institutions either from domestic or overseas. By the following mottos, namely: PATIENT, POLITE and SMILE, LORENA-KARINA attempts to build and maintain a service image as good as possible and strive to convince the community that LORENA-KARINA is the land transportation service company that is reliable and always one step ahead to become more advanced. It was proven by an achievement for ISO 9001:2000 in 2003, which made LORENA-KARINA constitute the first land transportation company in Indonesia obtaining the ISO 9001 :2000.
In realizing LORENA-KARINA’s commitment, therefore, assessment on services and performance is periodically conducted to improve service quality. Keep trying to give the best is one of main goals of LORENA-KARINA.
ORGANIZATION STRUCTURE
KARYANI K. SEMBIRING
Commisioner LORENA GROUP
G.T. SOERBAKTI
President PT. LORENA KARINA
RYANTA SOERBAKTI, MBA
Vice President PT. LORENA KARINA
EKA SARI LORENA SURBAKTI, MBA
President Director PT. EKA SARI LORENA AIRLINES
JOHANNES M.H. SILALAHI, MBA
Managing Director PT. EKA SARI LORENA (ESL EXPRESS)
SUHADI
Chief Operation Officer PT. EKA SARI LORENA AIRLINES
Andy Porman Tambunan, MM
Corporate Secretary & Investor Relation
Ir, AMIR F. SEMBIRING
General Manager Commerce & Workshop
PT. EKA SARI LORENA TRANSPORT
General Manager Commerce & Workshop
PT. RYANTA MITRA KARINA
Ir, DONNY ANDY SARAGIH, MM
General Manager PT. SARI LORENA
General Manager LORENA BUSWAY
ARIEF RAHARDI, SE, MBA, MSC
General Manager Marketing ESL Express
OUR FACILITIES
OUR SERVICES
PT. EKA SARI LORENA-KARINA
PT. RYANTA MITRA KARINA
PT. Eka Sari Lorena Transport and PT Ryanta Mitra Karina are always put ahead customer satisfaction with a guarantee that Land Transportation service is served with high quality and with a competitive price and also level up the service for customer continually. It is provided with class option such as the following:
Lorena-Karina Super Executive Class Bus
Facilities: 21/24 seats with composition 1 – 2(1 left, 2 right), Full AC, Toilet, Reclining seat, TV/DVD, GPD, Pillows, Blanket and Smoking Area.
Lorena-Karina Executive Class Bus
Fasilities: 30/40 seats with composition: 2-2(2left, 2 right), Full AC, Toilet, Recling Seat, TV/DVD, GPS, Blanket and Smoking Area
Lorena –VIP Class Bus
Fasilities: 40 seats with composition 2-2 (2 left, 2 right), Full AC, TV/DVD, GPS, Reclining seat, blanket and Toilet.
Lorena Business Class Bus
Fasilities: 53 seats with composition 2-3 (2 left, 3 right), Full AC, TV/DVD, GPS, Recling Seat, Blanket and Toilet.
PT Eka Sari Lorena(ESL EXPRESS)
ESL EXPRESS is a company move in Express Delivery Service Business that has been in its field, by Land or by air serving the customer all over Indonesia for more the 12 years with concentrated office network in 76 branch offices spread on 49 cities and more than 420 agents in 305 cities across Indonesia, and also supported by more than 150 ESL EXPREES buses and 450 Lorena –Karina Bus operating with fix schedule, become one of ESL main power and provide document, package and cargo delivery service quickly, precicely, safely and responsible.
PT Eka Sari Lorena Airlines
LORENA AIR is the fist Airline in Indonesia that apply Integrated System Transportation between Air and Land, where the passenger can be easily and comfort travel from one area to other area which have no airport, only 1(one) access with Lorena Air.
PT SARI LORENA
PT SARI LORENA is a company, move in Land Transportation Rental Service business and has grown to not only provide Big Bus (capacity 30 seats, 40 seats and 53 seats) and Medium Bus (capacity 27 seats) but also provide small vehicle rental service (such as Avanza, Innova, BMW, Mercedes Benz, etc).
Customer can also rent those vehicle with many rental system option such as: Long Term Rental and Short Term Rental, with driver or key-off. With this various vehicles and services, and a commitment to give the best service for customer satisfaction, PT SARI LORENA (Rent Car Division) is Lorena Airlines partner in Transportation operational for Intercity Feeder Service, City check in Passenger, Pick up and Delivery for Air Crew and Employee of Lorena Airlines.
KSJ PALM OIL PLANTATION
KSJ Palm Oil Plantation is a company move in Palm Oil Agribusiness
JAKARTA
KANTOR PUSAT
Jl. K.H. Hasyim Ashari No.15 C, Jakarta
CP: RIBKA PARDAMENTA
Phone: (021) 6341166 , (021) 6338866, Fax. (021) 6339988
HP: - DEPO II
Jl. Raya R.A Kartini No.16 Cilandak, Jakarta
CP: PRIARDI
Phone: (021) 7506655. Fax. (021) 7514282
HP: -
DEPO III
Jl. Raya Hankam No. 61, Ceger TMII, Jakarta 13820
CP:
Phone: (021) 84306966. Fax. (021) 84306966.
HP: - KANTOR CABANG PANGLIMA POLIM
Jl. Panglima Polim Raya 105D, Jakarta.
CP:
Phone: (021) 7200665, (021) 7204115. Fax. (021) 7265064
HP: -
AWARDS
Result of effort PT. Eka Sari Lorena Transport in development (growing) the effort have yielded appreciation of consumer and certificate confession from various government agency and international, (among/between) its:
1. Appreciation Management Transportasi Darat & Depo Terbaik in DKI from Departemen Perhubungan R.I.
2. “Golden Asia Award” For Service Excellence, Hongkong
3. “New Millennium Award” International Transportation Award, Brussels – Belgium
4. Lifetime Achievement Award” from Ernst & Young Entrepeneur Of The Year 2003 Indonesia to Mr. Gusti Terkelin Soerbakti, President LORENA Group.
5. Appreciation Pemilihan Kinerja Perusahaan Otobis terbaik Tingkat Nasional from Departemen Perhubungan R.I.
6. Receiver of Appreciation Pengemudi Bus AKAP Terbaik in DKI and Indonesia from Departemen Perhubungan R.I.
In the year 2003 PT Eka Sari Lorena Transport succeed to get Sertifikasi ISO 9001-2000, where LORENA Transport is Perusahaan Transportasi Darat first in Indonesia obtaining Sertifikasi ISO 9001-2000. The matter show komitmen LORENA to give the best service quality and according to qualified quality standard. Applying of the system being based on ISO 9001-200 is striving for standard entire/all process work and directly will related to standarisation quality of yielded service so the peep out Budaya Mutu in Perusahaan.
Excellence and added value from LORENA-KARINA lay in the creativity and innovation in anticipating changes that happened to desire and requirement of (customer /client). To support activity of operation Bus and applying of concept Depo in wrought able to serve all requirement of(customer/client) in one location, have been woke up Depo Bus LORENA-KARINA in Jl. Great Tajur No. 106 Bogor, and in Jl RA. Kartini No.16 Cilandak, Jakarta. Where entire/all Bus LORENA-KARINA leave and arrive and also as place transit for passenger on the way long distance from Area Sumatera, Java, Madura and Bali is and or on the contrary.
In Depo LORENA-KARINA available(of) facility to passengers in the from of counter sale and ordering of ticket, space await the passenger, rest space, Mushola, bathroom, Restaurant, service delivery of goods(ESL EXPRESS) and SPBU.
In November of 2007, LORENA Transport win tender Busway which is performed(a) by Pemerintah Provinsi DKI Jakarta for corridor V and VII by giving in more than 30 competitor. For corridor V, LORENA Transport use 13 bus unit articulated have brand(to) komodo. Is while for corridor VII, LORENA Transport will be use 34 unit single Bus have brand (to) Hino. LORENA Transport will show to society of quality of Mass Rapid Transportation which is have scale(to) International but fixed place forward the state efficiency.
In June 1st 2008 Lorena Group has launched New Program which is Lorena Karina Freguent traveler GREEN CARD program. This Green Card is the newest top program which give the Green Card member the easiness during trip by using LORENA-KARINA services.
The easiness and benefit of LORENA-KARINA GREEN CARD are such as Point Reward, which can be trade with attractive gives, the easiness to order LORENA-KARINA during peak season that has been regulated by the company, Discount for using other Lorena Group services(Sari lorena Charter & Rental and ESL Express carrier & cargo) and Discount for purchasing Lorena Group Souvenairs.
